Returns and refunds

What are the terms and conditions for refund?

Returns – The product amount Will be refunded in your bank account.

Cancellations – If the order is cancelled before shipped, the refund will be done to your bank account and will reflect within 7-10 business days. If a cancellation is required after the product is shipped, we will provide a bank refund upon request, after the package reaches back to us. Defective/ Damaged in transit – Once confirmed by the Customer Experience Team the refund will be provided  into your bank account.

Wrong/ Missing products – We can either ship out the product(s) (if available in stock at the time) or a refund into the bank account as per your convenience.

What are the rules for refunding courier charges?

  • We do not have a reverse pickup facility yet, Customer have to pay for return shipping charges.
  • We recommend using ‘Speed Post’ as your courier service. Speed Post is a Government of India owned entity and has the most widely distributed postal network in India. Please try and avoid Professional Couriers as much as possible since we have been facing issues with them.

I haven’t received my refund yet. What should I do?

  • We update our customers via email once we initiate the refund procedure.
  • Bank refunds will take 7-10 business days and a refund as reward points will take 24-48 hours.

 How do I cancel my order?

  • To cancel the order please email us at contact@ovicity.com or whatsApp us on 8806757555